What are your office hours?
We are open from 9am - 5pm, Monday through Friday. We also have a 24-hour on-call service for any last minute additions or concerns.
What is needed to place an order?
We require your name, address, phone number, location of your event, a valid drivers license and a major credit card. Your credit card will simply be on hold for a $25 security deposit. If you would like to pay with cash, we will need a deposit equal to the replacement cost of the equipment, which will be refunded upon return of the equipment.
How far in advance should I place my reservation for equipment rentals?
We suggest placing your order at least 10 days before your event to ensure equipment availability. If you wish, orders can be placed as little as 4-5 days prior to your event, however we cannot guarantee availability.
Is there a minimum order?
No. We will deliver one chair if you’d like.
Do you rent tents?
We do, and we offer tents in many sizes. You are welcome to schedule a complimentary on-site consultation with one of our tent specialists prior to your event, to ensure a perfect fit.
Do you rent party decorations and/or favors?
No. We’re focused on providing you with a variety of quality rental equipment.
How long is a rental period?
A rental period is two days. If you require a longer rental duration, please contact our sales team for pricing information.
What if we lose or damage the equipment?
A replacement fee will be charged for each item that is lost or damaged.
Is there a delivery fee?
There is. Pricing is determined by the geographic location of deliveries and pick-ups. Pricing is lower on weekdays during business hours: 9am – 5pm. Weekends tend to be more expensive due to later pick up hours.
Do you deliver to San Francisco?
Yes, and in fact, we can deliver to any location in the Bay Area.
Do I have to be present for my equipment delivery?
No, you don’t have to be present for deliveries, as long as you have made arrangements with our sales team for the equipment to be dropped off at a secure location on-site.
Can I pick up the equipment myself?
Sure you can. Will Call is available 9am - 5pm Monday through Friday at either our showroom in San Mateo or at our warehouse facilities in South San Francisco. Just be sure to have a sufficient amount of space in your vehicle to transfer the equipment. Note: we do not supply rope or tie-down materials.
With deliveries, will your drivers set up and break down the equipment?
It’s a team effort. We will set up and take down complex equipment, such as tenting, stages, dance floors and/or lighting. All other equipment will arrived stacked and placed within 50 feet of our truck, in a proper location, and should be put back in the same location for pick up. Complete set up and take down services are available at an additional fee.
Can I keep the equipment over the weekend?
Yes. Weekend rentals are usually dropped off on Fridays and picked-up on Mondays.Is there an extra charge for equipment kept over the weekend?
No, there’s no extra charge.
Am I responsible for cleaning plates, glasses, or silverware?
No, you are not responsible for cleaning the equipment, however we require that all plates and silverware be scraped and put back into the proper containers that they arrived in.
A cleaning fee will be charged if equipment is not scraped of food.
Should I wash the linen?
Absolutely not, we will provide you with the proper linen bags for you to collect and place the linen into. We do however ask that you to shake all linens free of confetti, crumbs, etc., and to discard any hangers.
If you find you have additional questions or concerns while planning your event, please don’t hesitate to give our experienced sales team a call at 650.588.2420
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